I went to the 9030 S. Redwood Rd. location with a flat tire asking what they would charge and the owner said "We don'd charge for a flat repair." I was pleasantly surprised and said thank you. After they brought my car in they showed me what happened to the tire. Low pressure was the reason it was ruined but Mr. Morgan, owner, said he had a good used tire that he remembered and suggested we use it as it was the exact tire I needed. I was again surprised and was appreciative to his exceptional service as well as his employees. I would recommend going to Wasatch Tire and auto service to everyone who needs quick, courteous and reasonable results! Thank You James! Bruce

First time customer needing a tire repair. These guys went above and beyond to find and show me the problem with my tire. I have just found my new service center for my vehicle. Great customer service from the front desk to the technicians in the shop.

Professional on time!

Worked with Xavier. Actually the best company. I called so many places before this to get my car checked out and all of them charged a ridiculous amount for just the inspection! Wasatch did it complimentary and even offered a free Uber ride home. I got a call back within a day with a text sent with pictures and vids of my car, what was wrong, and what to do about it. Went here again for a smog check and they were so quick about it. Will be coming here for any other car problems

I went here on a whim because B- —’s mechanic down the road was on leave and I didn’t want to wait another day on the rattling and screeching of bad wheel bearing to be fixed. So glad I did. These guys found more damage done internally and fixed it all for good. The car runs smooth now. Thanks!

Pleasant, kind professional behavior. The price quotes were accurate and fair. Work done on my car was great quality and timely. I will return for future work on my car!!!

I really love taking my car here, every time that I do. I always have great experience. They are really understanding and nice people and really genuinely want to help you. They loaned me a car twice while my car was getting fixed. And as a mom that was so helpful so I really appreciate that a lot. Thank you again for being a great business and helping your customers so well. I will definitely be bringing my car back there every time we've been there multiple times. I highly trust and recommend.

James was very kind and patient and very thorough in his inspection of my truck and had me fix things that were most pressing to fix right away and what things could wait a bit. I really appreciate his honesty.

They were patient and explained what needed to be done to my car and did the work quickly and at a good price

Great service and good atmosphere,thanks for diagnosing my Chrysler 300s on maintenance services and great price on tires.

⭐️⭐️⭐️⭐️⭐️ We had a great experience at Wasatch Tire & Auto Point S on Redwood Road and 9000 South! We brought our utility trailer in to have all four tires plus the spare replaced. James, the store manager, had ordered the tires for us ahead of time, so everything was there and ready when we arrived. Jason was our service writer today and took great care of us. They got right to work, and we were in and out in about an hour with all five tires replaced. We really appreciated how easy and efficient the whole experience was. Great communication, friendly service, and they respected our time. Thank you to James for getting everything ordered and ready for us, and to Jason and the crew for taking such good care of us today. We’ll definitely use Wasatch Tire & Auto again!

James is super cool. I would call and ask questions to him directly. Super easy to work with. Super cool dude. Great place.

This location damage my vehicle and then refused to take accountability: I walked in with a window that cannot roll down, (but window clamp securely held window shut); I walked out with that window loose in the door unable to hold itself up; the clamp was damaged by the tech. When I asked for it to be restored to how it was when given into care of Wasatch Tire, a low quality fake repair was performed. When I asked again for it to be restored, I was ignored. ---- Full details ahead for complete context: Brought in my car for emissions. My driver's side window cannot roll itself down, the mechanisms/pulley system are worn/failed. The clamp that holds the window in place was working fine. A handful of times since the pulley failed, and the window was accidentally rolled down by me or someone else, I could still work the window carefully so that it would close again, the window would remain tightly closed on its own. In the process of the emission, the tech rolled down the window, and then tried to roll it up. Out of my sight their attempts to put the window back DAMAGED THE CLAMP such that it was loose in the window. The tech informed me that they could not get the window up, I said, "Don't worry about it", as I assumed like previous times I could work the window back into place to be securely clamped shut. Only after bringing it home did I find that it was damaged while under the watch of Wasatch Tire. Side note, yes, I did not consider that the tech would roll down the window. This could have been avoided on my end. Regardless, under the care of the tech, he performed unseen actions on my door after it failed to roll up -- to DAMAGE the clamp. Now I'm stuck with a loose window, making my car unsecure, that will be a costly repair. They could have consulted with me before attempting to force the mechanism/clamp; that's on them. I got a text from Point S asking me to review service. I gave them the lowest score and James asked me to come in to look at it. I did so a week or so later. I asked James for Point S to: 1. Restore the window to how it was when it was given into their care. Or at the least, lock the window in place such that it could not fall. 2. Nothing else. Not a big ask right? James denied any fault because I did not inform the tech of the window defect. I agreed informing the tech would have been ideal. James agreed to work on it, and also offer for me to pay +$600 to fix the window completely, which I refused. James proceeded to "band-aid" the window, by straightening out the seals and then wedging cardboard into the corners of the window. This jimmy-rigged fix fell apart in a few hours. Completely worthless. I angrily asked again for them to restore the window, over text, to how it was when I handed my car over to them. I was and am extremely dissatisfied with the "fix". I just want my window to be shut securely and when I have the money I will restore the window to full operation. They have the capacity to take responsibly and return my vehicle to how it was when I handed it over, with little or no expense on their end, but they have so far refused.

Friendly, fast service. Patrick, Tony and Hunter were exceptional. Came in last minute for a tpms light and they helped me out without any hesitation.

Been looking for a new place for my car care and I think I have found them! Employees were very kind and knowledgeable. Happy to answer my questions and even take the time to show me things on the car. Makes me confident that I've found a good service provider going forward.

I have been a customer for over 10 years. They are easy to schedule with and I have had no reason to go somewhere else.

The alignment guy here is great, his helper not so much. I have a quickish diesel pick up I took here to get an alignment. Heard nothing but good about there alignment guy, especially on powder coated parts. He did great. His helper rallied my truck down 5600W and wore his greasy gloves while driving it. Like I said the alignment itself was great, no damage on any of my parts… but frustrating watching someone treat my property like that.

Watch out for the upselling at this location. I’ve been a loyal customer here for two years, but unfortunately, they lost my trust and my business today. I went in for an oil change and they found a bubble in one tire. I immediately told them, “I bought these tires here in 2024.” They said nothing about checking for a warranty and never asked if I had purchased one. I specifically asked if I really needed to replace all four tires. Instead of being transparent that the other three were still functional at around 6/32”, they focused on how much I drive and their buy-three-get-one-free promotion. I trusted them and agreed to replace all four. Only AFTER all four new tires were installed did they ask if I wanted to purchase a warranty on them. That reminded ME that I had purchased a warranty on my previous tires. They finally checked their system and confirmed that I did have a warranty and the damaged tire was covered. Yes, I should have remembered my warranty, and I take responsibility for that. But when a customer repeatedly tells you they purchased their tires at your store, HONEST customer service would be to check their account before selling them four new tires—NOT STAY QUIET and focus on upselling them instead. They discounted the tires afterward because I was extremely upset, but by then the damage was done. Yes, they got my money today, but they lost a loyal customer going forward. After two years of bringing my car here, I no longer trust their recommendations, and hopefully I never have a reason to come back. If you come here, ask questions, ask what your car actually NEEDS, and make them check your warranties before approving anything.

Very quick walk in service very professional would totally recommend this place

These guys are amazing. They take care of me every time I come in. They explain all my options. I will be back for all my service needs!!!!!!

I called in yesterday to see if they had time to fix a flat. I ran over a nail. They said they could and to go in ASAP. When I got there, they said my tires were too bald and because I used fix-a-flat, I would have to replace the tire. I had just gotten an oil change and they said the tread was between 4-6/10. They definitely need to be replaced eventually, but they still have some usage out of them. After they gave me pricing for 4 new tires I left and went to big o tires right down the street and they fixed it for less than 7 bucks. They said my tires were already low profile, so the tread looks lower anyways. I haven't had any issues. Thanks Big O!

Owning a vintage VW means there is the occasional shenanigans and odd problems to solve (or resolve 😅). They were kind, easy to talk with, and honest. I appreciate the welding patches for our exhaust and alignment to keep our “hippy van” on the road.

They cared very much about my car and getting it fixed. They also identified items that should be looked at over the next 6-12 months or prior to a long road trip. This gives me time to plan and budget for these repairs. No pressure to get the work done immediately. They took into consideration my actual driving habits to come up with the recommendations. It was a pleasant surprise and I would 100% recommend them for anything someone needs to get done on their car. They tell the truth and don't try and pass the bill.

I had an amazing experience here. They were great about explaining what was going on with my AC and even stayed a little after closing to make sure the work got finished! I have working AC again just in time for this heat wave!

The shop has good technicians and kind people. Their work is thorough and they will explain to you what needs to be done on your car. I do feel however, that they're pricing is a little high.

It took them eight hours to do my brakes and my AC and then they took my truck to another shop to do the AC and then I only got AC for two days and then it went out again and then they charged me $1100. I don’t feel it was right I feel like I got screwed over so I will not be going back to this place ever again.

Xavier was very understanding of our price shopping. He was patient, answered all our questions and gave honest feedback. His customer service is top notch. I’ll be going back in for our other car. If you go in, ask for him. Get that man a raise!

Great service and quick to help

​1 Star — Trust is completely broken. Avoid this shop. ​I am updating my previous review because the "restored trust" I thought I had with this shop has completely evaporated. After returning here SEVERAL times over the course of a month, and spending nearly $6,000, my truck is still not right. ​While Keith has been the only person in this entire establishment who has shown a shred of integrity, respect, or willingness to actually ride in the truck to diagnose the issue, the rest of the management and staff have been a masterclass in arrogance and dishonesty. ​My steering wheel does not sit straight and the truck veers hard to the right. Because I have already missed so much work dealing with this, my partner had to take the truck in for me this last time. Instead of taking accountability, Someone actually tried to tell him that the issue was just "the curve of the road." To insult our intelligence and dismiss a blatant alignment or steering issue as a driving quirk is entirely disrespectful. I have been lied to about who actually test-drove my vehicle, given attitude by staff, and had my vehicle's issues completely ignored. ​It is incredibly exhausting to be treated like you don’t know your own vehicle just because you are a woman. My journey started at Les Schwab, who blindly and ignorantly missed major safety hazards but gave me a "good" health report. I then brought it to Wasatch Tires to fix what the first shop missed, spent nearly $6,000, only to find out this shop did the exact same thing by failing to handle the issues correctly. ​Every business can have a bad day, but this shop has delivered a month of bad days, a total lack of communication, and zero responsibility for the work they were paid thousands of dollars to do. ​I am completely over it. I will never bring my truck back here. I am taking my vehicle to a third shop to fix their mistakes, and I will be contacting the owner directly regarding the costs to cover it. If you want thorough, honest, and respectful communication, look elsewhere. The only saving grace here was Keith, who unfortunately seems to be the only one who cares about customer safety and honesty.

I took a used car to Wasatch Tire & Auto Service Point S for a pre-purchase inspection, and Xavier was fantastic. He was friendly, professional, and honest. He clearly explained what they found and helped me make an informed decision without trying to sell me unnecessary repairs. Excellent service and honest advice. I’ll definitely be back.

Sebastian was so knowledgeable and customer service oriented! They did a thorough inspection of my car and let me know promptly if there were any issues with my vehicle, which I’m happy to say, there was not! :) With outstanding customer care and cheaper than any other shops I’ve been to ($67 for full synthetic!!), I will always take my vehicles here!!

Wasatch Auto is fantastic. Have had a few services done with them and they do a great job. One repair was done wrong and they went above and beyond to correct it. Prices are fair and they always keep me updated on repairs.

Walked in to get my emissions and inspection done the technician guy saw my engine light on and he said he can take care of that, and he did. Now my car pass and I'm driving on the road with no problem. Wasatch Tires and Auto service took care of my problem, and I will be back soon. 👍👍👍👍👍⭐⭐⭐⭐⭐

I went in for the registration renewal for one of my cars. I was greeted right away with kindness and efficiency. They got me in, gave me a time frame and had the job completed in the provided time. The gentleman Xavier that helped me was top tier!! In a world where customer service is lacking, it’s refreshing to receive quality service!!!!

Good Service and Great Communication! Xavier was especially helpful, with his background and knowledge of Subarus, and did a great job educating me throughout the process. I’ll definitely be coming here going forward for all my car needs, and I’ve already referred my pops here as well!

(Translated by Google) Thank you Sebastian for the great service. I live in Washington. Thank you for the service. (Original) Gracias Sebastian por le buen service yo vivo en washington gracias por el servicing

We came in and were able to get our van fixed the same day! The techs are great and took the time to provide all of the information we needed. Would absolutely come here again!

Restored Trust and a Huge Sigh of Relief! I am writing this update with a massive sigh of relief. After a rocky start and a lot of frustration, I can confidently say that this service center has completely earned back my trust, and I finally feel 100% safe driving my vehicle again. While there were initially some major communication mishaps and frustrating moments, management reached out immediately to make things right. Austin and Keith stepped in and completely turned the situation around. Austin was an absolute gentleman—incredibly polite, deeply apologetic, and entirely focused on finding a resolution. Keith was equally amazing, cooperative, and highly professional throughout the entire process. They completely smoothed over all the previous issues, handled everything with total transparency, and made the entire process feel completely trustworthy. The level of care and capability they showed completely washed away my previous worries about my truck's safety. Every business can have a bad day or a breakdown in communication, but it takes a truly great business to stand up, take accountability, and fix it the way they did. Moving forward, I know exactly who to ask for—I will only be working with Keith or Austin to ensure things get done right. Thank you both for your incredible customer service and for giving me peace of mind on the road again!

I am completely appalled by the incompetence, safety neglect, and sheer lack of professionalism at this establishment. I brought my truck to West Valley’s Tire Services after being misled and overcharged at Les Schwab. During my initial appointment for a diagnostic and consultation before a major road trip, I was dealing with a persistent squeaking noise. At the front desk, Keith was incredibly reassuring, promising me a free diagnostic and guaranteeing that everything would be taken care of. Based on their recommendations, I trusted them to fix the issues and paid nearly $6,000. Instead of fixing the actual problem I brought it in for, I have been trapped in a nightmare: Visit 1: Paid $6k. Left for my out-of-state vacation, only to realize the initial issue wasn't resolved. Visit 2: Had to bring the truck right back because the alignment wasn't working. Visit 3 (Today): Back for a third time because the wheels are still squeaking. Come to find out, the source of the noise is my rear brakes—which they completely neglected to report to me before they cleared me to drive across state lines. To knowingly let a customer drive into another state with compromised brakes after taking $6,000 of their money is a massive liability and a terrifying breach of safety. Now, they expect me to hand over another $1,000 to fix what they missed. To make matters worse, the customer service today was insulting. I dealt with a new associate named Sebastian. When I rightfully expressed my immense frustration regarding the services rendered by this business, Sebastian took it as a personal attack. He explicitly told me he "wasn't the one to take this out on," and then had the audacity to **laugh at me** while I was visibly emotional and frustrated. I am not taking anything out on you "personally," Sebastian—I am holding you accountable as the representative of the business that took my money and failed to fix my vehicle. While this was happening, the manager on duty actively ignored the entire confrontational situation, choosing to help the woman behind me instead of stepping in to address a customer who has been put through endless BS. They treated me with the classic, dismissive "a woman doesn't know anything about her car" attitude. You charged me thousands in labor for a job that is still not done correctly. I expect a prompt callback from upper management to discuss a significant refund and a resolution to my brakes. Do not bring your vehicle here unless you want to be broke, ignored, laughed at, and sent on the road in an unsafe vehicle.

(Translated by Google) Sebastian treated me well (Original) Sébastian me trato bien

(Translated by Google) Sebastian provides excellent service at this place (Original) Sebastián atiende muy vien en este lugar

They fixed our car that we were gonna junk. Good on them. Throwing in extra service for free. Cant beat it!!

Sebastian was amazing!! He fixed the impossible that other car repair shops wouldn’t do!! 10 stars!!!we will definitely be back!!!!!!

(Translated by Google) Well, I loved the service, I was well informed, excellent service, Sebastian (Original) Bueno me encantó la atención estuve bien informada excelente la atencion Sebastián

They are always so nice. Thank you Sebastian .